Jobangebote by Dynamic Engineering

Kurzinformationen

  • Stelle: Support Engineer (m/f/d)
  • Standort: Kaufering
  • Branche: Elektrotechnik/Elektronik
  • Arbeitszeitmodell: Vollzeit
  • Kennziffer: MUC-AH-0054
Jetzt bewerben!

Ansprechpartner

Frau Alina Siora

« zurück zur Übersicht

Support Engineer (m/f/d)

Your Tasks:

  • As Global Support Engineer you take ownership of enabling a seamless customer service experience by defining and executing the support and communication concept throughout the whole lifecycle of Hilti’s ON!Track solution.

  • In detail, this includes the definition and implementation of customer-centric global support processes together with process experts and the development organisation. Furthermore, you perform efficient Investigation and troubleshooting of issues by determining root cause to remediate issues, recover customer data, prioritize solutions and develop proactive measures to prevent future occurrences.

  • The role involves close collaboration with market organizations for global issue prioritization, proactive communication, customer data recovery and issue resolution. You ensure the compliance with customer data management standards and continuously enhance internal processes.

  • Through your deep functional understanding of ON!Track current and next generation solutions you serve as a point of contact, escalation, guidance, training, and mentoring for the different software solutions worldwide

Your Profile:

  • Bachelor’s degree in business information technology, information systems or computer science

  • Min. 5 years of experience in web-based application software support with strong customer focus

  • 3 years experience in system management for cloud-based, customer facing applications, ideally with experience in the IoT domain

  • Excellent experience of ITSM tools (e.g. ServiceNow and Google Analytics), Atlassian toolchain (e.g. JIRA, Confluence) and problem resolution processes in an agile team environment

  • Quality mindset combined with excellent communication skills, trouble shooting skills and attention to detail allow you to identify problems and propose respective solutions under pressure

  • Fluency in English and willingness for international travel

If your profile fits the requirements, we are looking forward to receiving your application documents with the mentioned reference number.

Accelerate your career with us
 
As an engineering specialist we take care of all tasks along the value added chain. Whether in our technical offices or in a team on site at our costumerswe support them during the development of complicated, demanding and new challenges. Starting from the entire development processes up to the details.